Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible, your item must:

  • Be in the same condition you received it unused, with all tags, safety seals (if applicable), and in original packaging
  • Include the receipt or proof of purchase
  • For restricted products (such as knives), you must have provided proof of age (18+) at the time of purchase, and the same conditions apply for returns

How to Start a Return?

Contact us at support@Blackcountryoutdoor.com to initiate a return. If your return is approved, we will provide:

  • A return shipping label
  • Instructions on how and where to send your package

Note: Items sent back without prior return approval will not be accepted. For any questions, you can always reach us at support@Blackcountryoutdoor.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and arrange a suitable resolution.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Custom or personalized products
  • Used safety equipment (e.g., climbing gear, first aid items)
  • Hazardous materials, flammable liquids, or gases
  • Clearance/sale items or gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Age-Restricted Products

Certain items we sell, including but not limited to knives, are age-restricted and can only be purchased by individuals aged 18 or older. Age verification is required before dispatch and must also be confirmed for any return or exchange.

Exchanges

The quickest way to receive the product you want is to return your original item (after approval) and place a new order for the replacement.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, your refund will be processed automatically to your original payment method.

Please note: Processing times may vary depending on your bank or credit card provider.

We are committed to providing the best possible customer service. For any assistance, contact us at support@Blackcountryoutdoor.com.