Refund policy
We offer a 30-day return policy. Customers have 30 days from delivery to request a return for eligible items.
Eligibility for Returns
To be eligible, your item must:
- Be in the same condition you received it — unused, with all tags, safety seals (if applicable), and in original packaging
- Include the receipt or proof of purchase
- For restricted products (such as knives), you must have provided proof of age (18+) at the time of purchase, and the same conditions apply for returns
How to Start a Return?
Contact us at support@blackcountryoutdoor.com to initiate a return. If your return is approved, we will send you instructions on how and where to send your package.
Note: Items sent back without prior return approval will not be accepted. For any questions, you can always reach us at support@blackcountryoutdoor.com.
Return Postage
- For an approved change-of-mind return, the customer is responsible for return postage.
- If an item is faulty, damaged, or incorrect, Black Country Outdoor will cover the return postage or provide an appropriate prepaid return method.
Returns Address
Once your return has been approved, send eligible items to:
18600 Colima Road, Unit Y-205
Rowland Heights, CA 91748
United States
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and arrange a suitable resolution.
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Custom or personalized products
- Used safety equipment (e.g., climbing gear, first aid items)
- Hazardous materials, flammable liquids, or gases
- Clearance/sale items or gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Age-Restricted Products
Certain items we sell, including but not limited to knives, are age-restricted and can only be purchased by individuals aged 18 or older. Age verification is required before dispatch and must also be confirmed for any return or exchange.
Exchanges
The quickest way to receive the product you want is to return your original item (after approval) and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, your refund will be processed to your original payment method.
Please note: After a refund is approved, your bank or payment provider may require additional time to process it before it appears in your account.
We are committed to providing the best possible customer service. For any assistance, contact us at support@blackcountryoutdoor.com.